Refund policy

VETRO GAMING RETURN AND REFUND POLICY

These Terms of Sale and Return Policy (“Terms”) govern the purchase of goods and services from Vetro Gaming LLC (“Vetro Gaming”), a North Carolina limited liability company. BY PURCHASING ANY PRODUCTS OR ACCESSORIES (“PRODUCTS”) FROM VETRO GAMING, YOU AGREE TO THESE TERMS. PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. YOU SHOULD REVIEW THESE TERMS, AS MODIFIED OR AMENDED FROM TIME TO TIME, AS THEY CREATE A BINDING CONTRACT BETWEEN YOU AND VETRO GAMING.

To initiate a return request for an eligible purchase, contact support@vetrogaming.com.

General Return Policy:
Purchases, except for build-to-order custom consoles, are eligible for return for 30 days starting on the date of delivery as indicated by the shipping carrier. Upon receiving the returned item, Vetro Gaming will inspect the product and issue refunds to eligible returns within 7 business days unless notified otherwise. Customer pays return shipping cost unless product arrives damaged. PURCHASES OUTSIDE OF THE UNITED STATES OF AMERICA ARE NOT ELIGIBLE FOR RETURN UNLESS SHIPPING IS COVERED AT CUSTOMER’S EXPENSE.

For electronic products that are sold fully assembled:
Vetro Gaming warrants the Products and installation thereof shall conform with instruction manuals, user guides, and/or other information provided by Vetro Gaming, or posted to its website for a period of thirty (30) days after delivery. In the event that any part of the equipment becomes defective within 90 days of delivery, as determined in Vetro Gaming’s reasonable opinion, Vetro Gaming reserves the option to (i) replace or repair the equipment; (ii) substitute materials of equal quality at the time of such replacement or use reconditioned parts; or (iii) provide a refund.

For products that require Customer install:
Vetro Gaming warrants that the Products as delivered shall conform with instruction manuals, user guides, and/or other information provided by Vetro Gaming, or posted to its website. In the event that any part of the equipment is defective upon delivery (i.e., before Customer install), as determined in Vetro Gaming’s reasonable opinion, Vetro Gaming reserves the option to (i) replace or repair the equipment; (ii) substitute materials of equal quality at the time of such replacement or use reconditioned parts; or (iii) provide a refund.

Before return is approved, our support team will attempt to help the customer troubleshoot the item. Photos may be requested to help diagnose issues and assess return eligibility. If unsuccessful in troubleshooting and the package is deemed eligible for return, Vetro Gaming will email a pre-paid return shipping label.
Returns and replacements are ONLY eligible where installation has not been attempted. Test the kit before fully installing. Email support@vetrogaming.com if there are any questions on how to properly test the kit. Vetro Gaming reserves the right to refuse a refund if evidence of installation is on the package. Evidence includes but is not limited to insulating films missing or tampered with, ribbon cables torn or creased.
Vetro Gaming may ask the customer to return defective parts before Vetro Gaming sends replacement parts.

For build-to-order custom consoles:
Vetro Gaming does not accept returns for build-to-order custom consoles. Returns or repairs will only be offered at no cost to the buyer if the issue was not inflicted by the customer, such as dropping and damaging the console.

Returns for Company Error:
If we, Vetro Gaming, make an error by shipping you an incorrect, damaged, or defective item, we apologize for any inconvenience caused. In the event of such an error, we request that you promptly contact our customer support team by emailing support@vetrogaming.com to report the issue and request further instructions. We may request photographic evidence of the defect or damage to facilitate the return process.

To facilitate the resolution, you are required to return the incorrect item to us in its original condition, unused within thirty (30) days of receiving the incorrect item. The returned item should include all original packaging, tags, and accessories.
Upon receipt of the returned item in the specified condition, you have the option to choose between the following remedies:

  • Replacement: We will send you the correct item, as originally ordered, at no additional cost. We will make our best efforts to expedite the replacement process.

  • Refund: If you prefer a refund, we will process the refund for the full purchase price of the incorrect item, including any applicable shipping charges, to the original payment method used for the purchase. The refund will be issued within seven (7) business days after receiving the returned item unless otherwise notified.

We value your satisfaction and aim to rectify any errors on our part as swiftly and conveniently as possible. Please note that this policy is applicable only to errors attributable to our company, and it does not cover errors or dissatisfaction resulting from customer choices, changes of mind, or any other reason not within our control.

Limitation of Liability. In no event shall Vetro Gaming be liable (whether in contract, tort, including negligence, or otherwise) for any indirect, incidental, consequential, general or exemplary damages, pure economic loss (whether direct or indirect), increased costs, lost revenues, profits, goodwill or data, or damage to property, whether suffered by a party or any other person, arising from or related to any act or omission of Vetro Gaming (whether in connection with these Terms or otherwise).
Notwithstanding anything in this Section, CUSTOMER’S sole remedy, and Vetro Gaming’s total liability to you, in respect of any defect or failure in any the Products shall be limited, TO THE WARRANTIES SET FORTH ABOVE.

  • If any provision of these Terms shall be unlawful, void, or unenforceable, then that provision shall be deemed limited to the extent required to make it enforceable, or, if necessary, severed from these Terms without affecting the validity and enforceability of the remaining provisions of these Terms.
  • These Terms are fully assignable and transferable by Vetro Gaming to any person or entity and shall inure to the benefit of such assignee or successor.
  • These Terms shall be governed by, and construed in accordance with, the laws of the State of North Carolina, without regard to its conflict of law provisions. Any and all actions or proceedings arising out of or relating to these Terms shall be instituted and litigated in a court of competent jurisdiction in Forsyth County, North Carolina. You and Vetro Gaming hereby agree to submit to the exclusive personal jurisdiction of the courts located in Forsyth County, North Carolina to resolve any dispute arising out of these Terms or the Products.


EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION (INCLUDING BUT NOT LIMITED TO ANY CLAIMS, COUNTERCLAIMS, CROSS-CLAIMS, OR THIRD-PARTY CLAIMS) ARISING OUT OF, UNDER OR IN CONNECTION WITH THESE TERMS. FURTHER,


EACH PARTY HERETO CERTIFIES THAT NO REPRESENTATIVE OR AGENT OF EITHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH PARTY WOULD NOT IN THE EVENT OF SUCH LITIGATION, SEEK TO ENFORCE THIS WAIVER OF RIGHT TO JURY TRIAL PROVISION. EACH OF THE PARTIES ACKNOWLEDGES THAT THIS SECTION IS A MATERIAL INDUCEMENT FOR THE OTHER PARTY ENTERING INTO THESE TERMS.


THE PARTIES WAIVE ANY RIGHT TO ASSERT ANY CLAIMS AGAINST THE OTHER PARTY AS A REPRESENTATIVE OR MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION, EXCEPT WHERE SUCH WAIVER IS PROHIBITED BY LAW OR DEEMED BY A COURT OF LAW TO BE AGAINST PUBLIC POLICY.

Entire Agreement. Unless otherwise agreed in a writing signed by you and Vetro Gaming, these Terms constitute the entire agreement between the parties, there being no other promises, terms, conditions, or obligations, referring to the subject matter not contained herein. If any term or provision of this contract shall to any extent be invalid or unenforceable, the remainder of the contract shall not be affected thereby, and each term and provision of this contract shall continue to be valid and enforced to the fullest extent permitted by law. Any modifications hereto shall be in writing and signed by both parties.

Policy last updated: August 14, 2024